Shipping policy

Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with Grace & Ease. Here's everything you need to know about how and when your order will arrive.

1. WHERE WE SHIP

We currently ship to addresses within the United States.

2. ORDER PROCESSING TIME

All orders are processed within 1-3 business days (Monday-Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

You'll receive an order confirmation email as soon as your order is placed, and a second email with your tracking number once it ships.

3. DELIVERY TIME

Once your order has shipped, delivery typically takes 5-8 business days, depending on your location.

Estimated total time from order to delivery: about 6-11 business days.

Delivery times are estimates, not guarantees. During peak seasons, holidays, sales events, or severe weather, carriers may need a few extra days.

4. FREE SHIPPING

We offer FREE shipping on all orders within the United States. No minimum purchase required.

5. ORDER TRACKING

When your order ships, we'll email you a tracking number so you can follow your package every step of the way. Please allow up to 24-48 hours for tracking information to update after you receive it.

If you haven't received a shipping confirmation within 3 business days of placing your order, please contact us.

6. CHANGES AND CANCELLATIONS

Need to change your size, color, or shipping address, or cancel your order? Email us as soon as possible. We can only make changes or cancel orders that haven't shipped yet. Once an order has shipped, it can't be changed or cancelled, but you can still use our 30-day return and exchange policy.

7. INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer. If a package is returned to us because of an address error, we'll contact you to arrange reshipping. Additional shipping costs may apply.

8. DELAYED, LOST, OR STOLEN PACKAGES

If your order hasn't arrived within 15 business days of shipping, contact us and we'll work with the carrier to locate it.

If your tracking shows "Delivered" but you can't find your package, please:
- Check around your property, mailbox, and with neighbors
- Wait 24-48 hours, as carriers sometimes mark packages delivered early
- Contact your local post office or carrier

If it still hasn't turned up, email us within 7 days of the "Delivered" date and we'll do our best to help resolve it.

9. DAMAGED PACKAGES

If your order arrives damaged, please take a photo of the package and the item and email us within 30 days of delivery. We'll send a replacement or issue a full refund at no cost to you. See our Return and Refund Policy for full details.

10. CONTACT US

Questions about your order or shipping? We're happy to help.

Email: houssem@larkspiremarketinggroup.com
Hours: Monday-Friday, 9:00am - 6:00pm
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States