Refund policy
Return and Refund Policy
Last updated: October 17, 2026
At Grace & Ease, we want you to love your Built-In Bra Comfort Shaper Tank. If something isn't right, we're here to make it right. Please read this policy before starting a return.
1. 30-DAY MONEY-BACK GUARANTEE
You have 30 days from the date you receive your order to request a return. If you're not completely satisfied, return your item within 30 days for a full refund of the product price.
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- Unwashed and in the same condition you received it
- With original tags still attached
- In its original packaging, if possible
Because our tanks are worn close to the body, please try them on over your underwear. Items that have been worn beyond trying on, washed, damaged after delivery, or have tags removed cannot be accepted.
2. 30-DAY PERFECT FIT GUARANTEE (FREE SIZE EXCHANGE)
Wrong size? We'll send you the right one, free.
Just email us within 30 days of receiving your order with your order number and the size you'd like instead. We'll send your new size at no extra cost. Exchanges are subject to stock availability. If your size is out of stock, we'll offer a different color or a full refund.
3. HOW TO START A RETURN OR EXCHANGE
1. Email us at houssem@larkspiremarketinggroup.com
2. Include your order number, the item(s) you want to return or exchange, and the reason
3. We'll reply within 1-2 business days with your return instructions and return address
Please do not send any items back before contacting us. Returns sent without approval, or sent to the wrong address, cannot be processed.
4. RETURN SHIPPING
- Size exchanges under our Perfect Fit Guarantee: free.
- Damaged, defective, or wrong items: free. We cover the full cost.
- All other returns: the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
5. REFUNDS
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved.
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take an additional 5-10 business days for the refund to appear on your statement.
If you bought items as part of a bundle, sale, or promotional offer (for example "Buy 3, Get 2 Free"), your refund will be based on the discounted price you actually paid. Free items included in a promotion must be returned with the rest of the order for a full refund.
6. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll send you a replacement or issue a full refund, whichever you prefer, at no cost to you.
7. NON-RETURNABLE ITEMS
- Items worn beyond trying on, washed, or altered
- Items without original tags
- Items damaged after delivery
- Items returned after 30 days from delivery
- Gift cards
8. LATE OR MISSING REFUNDS
If you haven't received your refund after the timeframes above, please first check with your bank or card provider. If you still need help, contact us and we'll look into it right away.
9. CONTACT US
Have a question about returns, refunds, or sizing? We're happy to help.
Email: houssem@larkspiremarketinggroup.com
Hours: Monday-Friday, 9:00am - 6:00pm
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States